Technical Manager Goes Deep Into Production Lines to Provide Zero-Distance Precise After-Sales Service

2026-05-29 08:48:41

May 29, 2026 | Xiangyang Jiade Machinery

On-site Record: Xiangyang Jiade Technical Manager Serves Customers On-Site, Delivers Promises With Practical Actions

Recently, Wang Sheng, Manager of the Engineering & Technical Department of Xiangyang Jiade Machinery Co., Ltd., led a team to visit multiple customer production workshops. The team inspected the operation of Metallurgical Equipment on site, listened to customers’ demands face to face, troubleshooted technical failures on the spot, and practiced the enterprise service tenet of "Customer First, Service-Oriented" with concrete actions.

Customers’ production lines are our core service battlefield. During this visit, Wang Sheng’s team entered steel plant workshops and conducted comprehensive inspections on all in-service metallurgical finishing equipment including multi-roll straightening machines, Side edge trimmers and scrap choppers. Technicians checked startup performance, operation logs, voltage, current, power, frequency, hydraulic system pressure and all other critical parameters without omitting any operational details.

“Equipment delivery is only the starting point of cooperation. Complete after-sales technical support is our long-term commitment,” Manager Wang Sheng told accompanying technicians.

At one customer’s workshop, a multi-roll straightening machine suffered severe hydraulic pressure fluctuation. The technical team carried out full-scale inspections on hydraulic joints, pipeline seals and valve groups, quickly located the root cause, completed debugging on site, and restored stable operation of the machine.

This field visit integrates equipment maintenance and customer demand research. Wang Sheng held face-to-face communication with customer production supervisors and frontline operators, and recorded all optimization suggestions during equipment operation:

1. Optimization of visual operation interface;

2. Adjustment of regular maintenance cycles for complete machines;

3. Faster delivery of metallurgical equipment spare parts.

Wang Sheng responded to every customer suggestion item by item. Issues solvable on site were arranged immediately; problems requiring cross-department coordination were assigned clear deadlines to fully implement proactive customer service.

First-hand feedback from production sites provides the most valuable reference for product iteration. Only by rooting ourselves in customer workshops can we develop and upgrade Tension Levelers, metal strip leveling machines, shearing equipment and metallurgical spare parts that fit real steel mill working conditions.

A single customer visit is never the end of service, but a new starting point for service system upgrading. Wang Sheng formulated three long-term service mechanisms on site:

1. Establish exclusive equipment health files: Track the full life cycle of every delivered metallurgical machine, conduct regular on-site inspections, and shift from passive breakdown repair to proactive preventive maintenance;

2. Shorten after-sales response time: Issue preliminary fault diagnosis within 2 hours after receiving customer service requests, and arrange technical engineers to arrive at customer sites within 24 hours;

3. Normalize frontline technical support: Company management and technical directors regularly station at customer sites, instead of waiting for feedback in offices, to actively eliminate hidden equipment faults.

Xiangyang Jiade Machinery has long been engaged in high-end metallurgical equipment manufacturing. We supply a full range of metallurgical finishing machines and spare parts including steel strip tension levelers, multi-roll straightening machines, side edge trimmers, scrap choppers, roller coaters, rolling mill spare parts and complete metal strip processing lines, integrating R&D, manufacturing and full after-sales technical service. The company firmly believes that high-performance equipment is the foundation of market foothold, and comprehensive full-life technical service is the cornerstone of sustainable development.

This frontline visit led by technical management is not a one-time campaign, but Jiade Machinery’s persistent service attitude: Treat customers’ production difficulties as our own, and regard customers’ production lines as our own workshops.

In the future, adhering to the business philosophy of "Craftsmanship Manufacturing, Sincere Service", Xiangyang Jiade Machinery will rely on core products such as high precision tension levelers, steel coil straightening machines and shearing equipment, paired with efficient on-site maintenance service. We will cooperate with steel plant customers worldwide to achieve win-win results and create industrial value together.